Salesforce User Experience (UX) Designer Exam Guide

Salesforce User Experience (UX) Designer Exam and Program Overview

The Salesforce User Experience (UX) Designer program is aimed at recognizing individuals with the expertise and skills of a proficient UX designer on the Salesforce Platform. This program covers a comprehensive range of topics, including problem-solving, core UX concepts, human-centered design, accessibility, branding, testing, and the utilization of the Salesforce Lightning Design System (SLDS) for creating customized component functionality.

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Within the Salesforce UX Designer program, the certification journey consists of a single credential: the Salesforce Certified UX Designer. This certification validates the candidate's ability to deliver exceptional user experiences by leveraging their knowledge and proficiency in UX design concepts on the Salesforce Platform. Successful candidates demonstrate their capability to analyze business and design requirements, facilitate design strategy, incorporate human-centered design principles, and effectively apply branding and styling to enhance user adoption and experience.

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By earning the Salesforce Certified UX Designer credential, you showcase your expertise in designing user-centric solutions on the Salesforce Platform. This certification signifies your competence in working with customers to understand their needs, problem-solving using core UX concepts, and utilizing the Salesforce Platform's features to create compelling user experiences. With this certification, you establish yourself as a skilled Salesforce UX Designer capable of delivering impactful solutions that align with industry best practices, accessibility guidelines, and the principles of human-centered design.

Who is it for

The Salesforce Certified User Experience (UX) Designer exam is designed for individuals who aspire to become UX designers or have experience in the field. It is ideal for candidates who want to specialize in building and designing solutions on the Salesforce Platform. Candidates should possess a baseline knowledge of problem-solving and design using core UX concepts and be able to deliver those experiences using Salesforce's core features. They should also have hands-on experience as a UX designer, engineer, administrator, stakeholder, facilitator, or researcher, along with experience utilizing UX design concepts on the Salesforce Platform.

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The exam evaluates candidates' knowledge, skills, and experience in areas such as analyzing business and design requirements, facilitating design strategy, understanding Salesforce personas, applying design systems and principles, incorporating human-centered design, considering accessibility and inclusion, leveraging Salesforce features for user experience, planning and validating designs, and utilizing the Salesforce Lightning Design System (SLDS). By earning the Salesforce Certified UX Designer credential, candidates can showcase their expertise in UX design and their ability to create exceptional user experiences aligned with human-centered design principles within the Salesforce ecosystem.

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Key capabilities expected from the candidate include:

• Analysis of business and design requirements: Candidates should be able to assess business needs and translate them into design requirements, understanding the context and objectives of the solution.

• Facilitation of design strategy based on the scope of user and content: Candidates should have the ability to facilitate design discussions and workshops, considering the user's perspective and aligning the content with the overall strategy.

• Understanding Salesforce personas and which processes they use: Candidates should be familiar with different user personas within the Salesforce ecosystem and their typical processes, enabling them to design tailored experiences for specific user groups.

• Knowledge of key design systems and principles: Candidates should be well-versed in design systems and principles, including visual design, information architecture, interaction design, and usability best practices.

• Mobile UX design: Candidates should possess knowledge of designing user experiences for mobile devices, considering the unique constraints and opportunities of mobile platforms.

• Incorporation of human-centered design into customer solutions: Candidates should understand and apply human-centered design principles, ensuring that the user's needs, goals, and feedback are central to the design process.

• Guidelines and UX design strategy for accessibility and inclusion: Candidates should be aware of accessibility guidelines and design strategies to create inclusive experiences that cater to users with diverse abilities and needs.

• Declarative features of Salesforce and their impact on user experience: Candidates should have a deep understanding of the declarative features of the Salesforce Platform and how they can be leveraged to enhance user experience and productivity.

• Application of branding and styling to impact user adoption and experience: Candidates should be able to apply branding and styling elements to create visually appealing and cohesive user interfaces that enhance user adoption and overall experience.

• Planning and facilitation of testing and validation related to the goals of design: Candidates should be proficient in planning and conducting usability testing, gathering feedback, and validating design decisions based on user insights and data.

• Change management design: Candidates should understand change management principles and techniques, enabling them to design solutions that support smooth transitions and user adoption during organizational changes or system updates.

• Utilization of Salesforce Lightning Design System (SLDS) for creating new and customized component functionality: Candidates should have the ability to leverage the Salesforce Lightning Design System to create customized and consistent user interfaces that align with the overall Salesforce user experience.

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These capabilities collectively demonstrate a candidate's proficiency in UX design principles, methodologies, and their ability to design effective and user-centric solutions within the Salesforce ecosystem.

Purpose of this Exam Guide

The purpose of the Salesforce Certified UX Designer Exam Guide is to provide candidates with comprehensive information and guidance for preparing and successfully completing the Salesforce Certified UX Designer exam. The exam guide outlines the target audience for the certification, recommended training and references, and a detailed exam outline specifying the knowledge and skills measured in the exam.

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By understanding the purpose of the exam guide, candidates can evaluate their readiness for the exam and plan their preparation effectively. The guide emphasizes the importance of a combination of hands-on experience, training courses, self-study, and Trailhead Trails to maximize the chances of passing the exam.

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Additionally, the exam guide serves as a reference for candidates during their preparation, offering a complete list of exam objectives and providing valuable insights into the content and structure of the exam. It also highlights the exam's logistics, including the number of questions, time allotted, passing score, registration fees, and delivery options.

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Ultimately, the purpose of the exam guide is to support candidates in their journey towards becoming a Salesforce Certified UX Designer by providing them with the necessary information, resources, and recommendations to succeed in the exam and validate their knowledge, skills, and experience in the field of user experience design on the Salesforce Platform.

About the Exam

This section provides important details about the Salesforce Certified User Experience (UX) Designer exam to help you prepare effectively for the assessment.

• Exam Format: The Salesforce Certified UX Designer exam consists of multiple-choice questions. You will be presented with 60 multiple-choice questions to test your knowledge and skills in user experience design on the Salesforce Platform. It is crucial to understand the concepts and principles of UX design and their application in the Salesforce ecosystem.

• Time Allotted: You will have a total of 105 minutes to complete the exam. Managing your time effectively is essential to ensure that you have enough time to carefully read and respond to each question. It is recommended to allocate sufficient time for reviewing your answers before submitting the exam.

• Passing Score: To obtain the Salesforce Certified UX Designer credential, you must achieve a minimum passing score of 65%. This score reflects your proficiency in user experience design concepts and your ability to apply them using the Salesforce Platform. Thoroughly understanding the exam objectives and preparing accordingly will increase your chances of reaching the passing score.

• Registration Fee: The registration fee for the Salesforce Certified UX Designer exam is USD 200, plus applicable taxes as required by local law. This fee covers the administrative costs associated with the exam registration process. Ensure that you have made the necessary arrangements for payment before registering for the exam.

• Retake Fee: In the event that you do not pass the exam on your first attempt, a retake fee of USD 100, plus applicable taxes as required per local law, will be applicable for subsequent attempts. It is recommended to thoroughly prepare and utilize the available resources to minimize the need for retakes and increase your chances of passing the exam.

• Delivery Options: The exam can be taken either in a proctored setting at a designated testing center or in an online proctored environment. The online proctored option allows you to take the exam remotely, providing flexibility and convenience. Both delivery options ensure a secure and reliable testing experience.

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By familiarizing yourself with these important details, you will be well-prepared and equipped for success in the Salesforce Certified UX Designer exam. Remember to study the exam objectives, engage in hands-on experience, complete relevant training courses, and leverage additional resources to enhance your knowledge and skills in user experience design on the Salesforce Platform.

Recommended Training and References

To prepare for the Salesforce Certified User Experience (UX) Designer exam, it is recommended to engage in a combination of hands-on experience, training courses, self-study, and reference materials. Here are some recommended resources to enhance your preparation:

1. Trailmix: Prepare for Your UX Designer Credential: This trailmix provides a curated collection of Trailhead modules and projects specifically designed to prepare you for the Salesforce Certified UX Designer exam. It covers various topics, including UX fundamentals, human-centered design, declarative design, testing, and the Salesforce Lightning Design System (SLDS).

2. Module: Salesforce User Experience Designer Certification Prep: This module, available on Trailhead, offers comprehensive content that aligns with the exam objectives. It provides detailed information on key concepts related to user experience design on the Salesforce Platform. Completing this module will help reinforce your understanding of important topics.

3. Trailhead Academy Courses: Visit Trailhead Academy to explore expert-led courses that can further enhance your Salesforce skillset. Look for courses that focus on user experience design, UX methodologies, and best practices for designing solutions on the Salesforce Platform. These courses provide in-depth knowledge and practical insights to help you excel in the exam.

4. Online Documentation and User Guides: Utilize the online documentation, tip sheets, and user guides provided by Salesforce. These resources cover a wide range of topics related to user experience design, accessibility, branding, testing, and more. Search for specific topics listed in the exam outline to access relevant information that can support your exam preparation.

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Remember to combine practical experience with the recommended training and references to strengthen your understanding and application of UX design concepts on the Salesforce Platform. Continuous learning and exploration of available resources will contribute to your success in the Salesforce Certified UX Designer exam.

Exam Outline

The Salesforce User Experience (UX) Designer exam is designed for candidates who are aspiring or experienced designers wanting to build and design solutions on the Salesforce Platform. To pass the exam and earn the Salesforce Certified UX Designer credential, candidates should demonstrate knowledge and expertise in the following areas:

• Discovery (13%):

  • Determine appropriate research methodology and tools based on business requirements.

  • Gather requirements and plan strategy for user experiences.

  • Understand Salesforce UX personas and their processes.

  • Describe how Salesforce adds value to user experiences.

• UX Fundamentals (16%):

  • Identify the appropriate UX method for defining user experiences.

  • Understand the impact of corporate branding and styling.

  • Describe key design principles and tools for creating accessible and engaging experiences.

  • Grasp the fundamentals of mobile UX design.

• Human-Centered Design (12%):

  • Incorporate human-centered design into customer solutions.

  • Explain the importance of inclusive design.

• Declarative Design (27%):

  • Understand how core Salesforce objects function and their impact on the user experience.

  • Describe declarative features that enhance information presentation and user efficiency.

  • Determine global Salesforce configurations for optimized user flow, onboarding, support, and learning.

  • Apply branding to a solution.

• Testing (11%):

  • Plan methods for validating and testing designs.

  • Describe testing techniques for optimal user experiences.

  • Evaluate and manage design changes.

• Salesforce Lightning Design System (SLDS) (21%):

  • Understand the purpose of SLDS.

  • Determine out-of-the-box design and configuration consistent with Lightning Experience.

  • Utilize SLDS to create new and customized component functionality.

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The exam consists of 60 multiple-choice questions with a time limit of 105 minutes. A passing score of 65% is required to earn the Salesforce Certified UX Designer credential. Candidates should focus on gaining hands-on experience and familiarizing themselves with the concepts and tasks in each of these areas to increase their chances of success in the exam.