Salesforce Experience Cloud Consultant Exam Guide

The Salesforce Experience Cloud Consultant exam and program are designed for individuals who have experience implementing and consulting on the Salesforce Experience applications. This certification is ideal for consultants who work in customer-facing roles and want to showcase their skills and knowledge in designing, configuring, building, and implementing Salesforce Experience applications. The exam evaluates candidates on their ability to use the declarative customization capabilities of the Experience platform to meet customer business requirements and contribute to long-term success.

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To qualify for the Salesforce Experience Cloud Consultant exam, candidates must hold the Salesforce Administrator credential and have at least six months of hands-on experience administering or developing on the Salesforce Experience Cloud platform. They should possess facilitation and consultative skills at a technical level. The exam covers various topics, including enabling digital experiences, personalizing the Experience for different audiences, configuring user creation and authentication, administering and configuring the Experience Cloud, analyzing adoption and engagement, and understanding customization considerations and limitations.

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By earning the Salesforce Certified Experience Cloud Consultant credential, professionals demonstrate their ability to meet customer requirements and create scalable solutions using the Salesforce Experience applications. This certification is relevant to customers, partners, employees, and anyone interested in showcasing their competence with Experience Cloud. It serves as a validation of expertise and proficiency in designing and implementing Salesforce Experience applications, contributing to the success of organizations leveraging the Experience Cloud.

 

Who is it for

The Salesforce Experience Cloud Consultant program and exam are designed for consultants who have experience implementing and consulting on the Salesforce Experience applications in a customer-facing role. This certification is relevant to customers, partners, employees, and anyone interested in demonstrating competence with Experience Cloud. The Salesforce Certified Experience Cloud Consultant is able to meet customer business requirements that are maintainable and scalable, and contribute to long-term customer success. Typical job roles for certified consultants include Consultant/Senior Consultant, Solution Architect, Delivery Manager/Director, Business Analyst, Business Consultant, Functional Architect, Salesforce Developer, Technical Architect, Experience Designers, Experience Cloud Site Manager, Engagement Manager, and Salesforce Administrator.

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To qualify for the Salesforce Experience Cloud Consultant exam, candidates must have earned the Salesforce Administrator credential and should have at least 6 months of hands-on experience administering or developing on the Salesforce Experience Cloud platform. They should possess facilitation and consultative skills at a technical level. The exam measures a candidate's knowledge and skills in various areas, such as enabling digital experiences, personalizing the Experience for different audiences, configuring user creation and authentication, administering and configuring the Experience Cloud, analyzing adoption and engagement, and understanding customization considerations and limitations.

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By earning the Salesforce Certified Experience Cloud Consultant credential, professionals demonstrate their expertise in designing, configuring, building, and implementing Salesforce Experience applications using the declarative customization capabilities of the Experience platform. This certification showcases their ability to meet customer requirements, create scalable solutions, and contribute to long-term customer success in the realm of Experience Cloud.

 

Key capabilities expected from the candidate include:

1. Designing and Configuring Digital Experiences: Candidates should be able to identify the right templates and themes for specific use cases and apply branding and design elements using the Experience Builder. They should have a deep understanding of personalization techniques to create tailored experiences for different audiences.

2. Implementing User Management and Authentication: Candidates should be proficient in creating and managing user accounts, including options for manual creation, self-registration, and Just-in-Time (JIT) provisioning. They should also be knowledgeable about configuring single sign-on (SSO) and granting appropriate access to partner and customer users.

3. Administering and Configuring the Experience Cloud: Candidates should possess the skills to set up Workspaces, define user and object visibility, and leverage declarative sharing options. They should be familiar with administering external accounts and relationships, implementing Channel Sales Partner Relationship Management (PRM), and utilizing Salesforce CMS (Content Management System) content within an Experience.

4. Analyzing Adoption and Engagement: Candidates should be able to measure adoption and engagement metrics for Experience users, configure Experience dashboards and insights, and apply moderation features to maintain a positive user experience. They should understand fundamental best practices for driving user adoption and engagement.

5. Customizing and Configuring the Experience Cloud: Candidates should have a solid understanding of the customization considerations and limitations of the Experience Cloud. They should be able to recommend and implement delegated external user administration, build public Experiences, configure topics, and leverage Service Cloud capabilities for ticketing and support.

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By demonstrating proficiency in these key capabilities, candidates can showcase their ability to design, configure, and implement scalable and effective Salesforce Experience applications, contributing to the success of organizations leveraging the Experience Cloud.

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Purpose of this Exam Guide

The purpose of the Salesforce Experience Cloud Consultant Exam Guide is to provide candidates with essential information and guidance to assess their readiness for the Salesforce Experience Cloud Consultant certification exam. The guide offers insights into the target audience for the exam, recommended training resources, and a comprehensive list of exam objectives. Its primary aim is to assist candidates in preparing effectively and increasing their chances of achieving a passing score on the exam.

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The Exam Guide emphasizes the importance of a combination of on-the-job experience, formal training courses, self-study, and practical application of knowledge. It highlights the significance of understanding the exam objectives and recommended training materials to ensure comprehensive preparation. By following the Exam Guide, candidates can align their studies and training efforts with the content and skills required to succeed in the Salesforce Experience Cloud Consultant exam.

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Salesforce highly recommends utilizing the Exam Guide in conjunction with hands-on experience, attending training courses, and leveraging available documentation and resources. By leveraging the Exam Guide's insights and recommendations, candidates can better evaluate their readiness, identify areas of focus for their studies, and maximize their chances of passing the exam.

 

About the Exam

This section provides important details about the Salesforce Experience Cloud Consultant exam, giving you a comprehensive understanding of what to expect during the examination process.

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Exam Content: The Salesforce Experience Cloud Consultant exam consists of 60 multiple-choice and multiple-select questions. Additionally, there are 5 non-scored questions that are included for data collection purposes. These questions are designed to assess your knowledge and skills in various areas related to Experience Cloud implementation and customization.

Time Allotted: You will have a total of 105 minutes to complete the exam. It is crucial to manage your time effectively to ensure you can carefully read and respond to each question within the given timeframe.

Passing Score: To pass the exam and earn the Salesforce Experience Cloud Consultant certification, you need to achieve a minimum passing score of 65%. This score reflects your ability to demonstrate proficiency in the key concepts and skills required for designing, configuring, building, and implementing Salesforce Experience applications.

Registration Fee: The exam registration fee is USD 200, which may be subject to applicable taxes as required by local law. This fee covers the administrative costs associated with the exam registration process.

Retake Fee: In the event that you do not pass the exam on your first attempt, a retake fee of USD 100, plus applicable taxes, will be required for subsequent attempts. It is advisable to thoroughly prepare for the exam to increase your chances of passing on the first try.

Delivery Options: The exam can be taken either in a proctored setting at an authorized testing center or in an online proctored environment. The online proctored option allows you to take the exam remotely from any suitable location, ensuring convenience and flexibility while maintaining the integrity of the testing process.

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Understanding these exam details, including the content, time limit, passing score, fees, and delivery options, will help you approach the Salesforce Experience Cloud Consultant exam with confidence and enhance your chances of success.

 

Recommended Training and References

To effectively prepare for the Salesforce Experience Cloud Consultant exam, it is highly recommended to utilize a combination of training courses, references, and practical experience. Here are some resources that can help you enhance your knowledge and skills in the areas covered by the exam:

1. Expert-led Courses: Salesforce offers expert-led training courses that provide in-depth knowledge and practical insights into Experience Cloud implementation and customization. Courses such as "Create and Manage Experience Cloud Sites (ADX271)" are specifically tailored to the exam objectives and can greatly enhance your understanding of the subject matter.

2. Trailhead: Trailhead is Salesforce's free online learning platform that offers a wide range of modules, trails, and projects to help you learn at your own pace. Look for trails and modules related to Experience Cloud to gain hands-on experience and reinforce your understanding of key concepts.

3. Documentation and User Guides: Salesforce provides comprehensive documentation, tip sheets, and user guides that cover various aspects of Experience Cloud. Use these resources to deepen your understanding of specific features, functionalities, and best practices.

4. Online Communities: Engaging with the Salesforce Trailblazer Community can be invaluable for learning from experienced professionals, sharing knowledge, and seeking guidance on specific topics related to Experience Cloud. Connect with fellow practitioners, join relevant groups, and participate in discussions to expand your knowledge base.

5. Hands-on Experience: Practical experience is crucial for developing proficiency in Experience Cloud implementation and customization. Gain hands-on experience by working on real-world projects, exploring the platform, and experimenting with different configurations and settings.

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By leveraging these recommended training and reference materials, you can enhance your understanding of Experience Cloud concepts, build practical skills, and improve your overall readiness for the Salesforce Experience Cloud Consultant exam. Remember to combine these resources with practical application and continuous learning to ensure a comprehensive and well-rounded preparation.

 

Exam Outline

​The Salesforce Experience Cloud Consultant exam covers a comprehensive range of topics to assess candidates' proficiency in designing, configuring, and implementing Salesforce Experience applications. The exam objectives include:

Experience Cloud Basics (8%)

• Reasons for creating or utilizing an Experience for a specific use case.

• Common personas for Experience Cloud.

• Types of external accounts and their usage in an Experience.

• Features and functions of Workspaces for building an Experience.

Sharing, Visibility, and Licensing (17%)

• User visibility and object visibility settings in an Experience.

• Declarative sharing options for an Experience.

• Implementation of external account relationships.

• Selection of the appropriate external license type(s).

• Security model determination based on an Experience use case.

• Roles for external users.

Branding, Personalization, and Content (15%)

• Modification of an experience using Experience Builder.

• Capabilities of search within an Experience.

• Implementation of Salesforce CMS content into an Experience.

• Visibility and accessibility of articles in an Experience.

Templates and Themes (10%)

• Selection of the appropriate theme for an Experience.

• Identification of the right template for an Experience.

• Packaging, exporting, and importing a template.

• Use of lightning bolts in Experiences.

User Creation and Authentication (13%)

• Creation of users through different methods (manual, Data Loader, Self-Registration, Just-in-Time provisioning).

• Proper setup of a user for an Experience.

• Options for Single sign-on.

• Enabling partner and customer users for Experiences.

• Granting users access to an Experience.

Adoption and Analytics (5%)

• Setup of Experience dashboards and insights.

• Application of Experience Moderation features.

• Best practices for adoption and engagement.

Administration, Setup, and Configuration (25%)

• Implementation of Channel Sales Partner Relationship Management (PRM).

• Capabilities of different Experience deployments and migrations.

• Enablement and activation of an Experience.

• Delegated External User administration.

• Building a public Experience.

• Configuration and setup of Topics.

• Ticketing and Service Cloud capabilities for Experience Cloud.

Customization Considerations and Limitations (7%)

• Explanation of limitations across all Experiences.

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Understanding these exam topics and preparing accordingly will help candidates pass the Salesforce Experience Cloud Consultant exam and validate their expertise in designing and implementing Salesforce Experience applications.